Privacy Policy

1. Information We Collect

When you inquire about our services or submit a booking request, we collect various details to facilitate caregiving assignments:

• Personal Contact Information: Name, phone number, email address, and home street address in Bhubaneswar.
• Patient Health Details: Medical conditions, prescriptions, dietary needs, mobility restrictions, and vitals charts (supplied by you).
• Billing Details: Payment history, invoice logs, and relative bank detail entries for contract payouts.

2. How We Use Your Information

We utilize collected records only to coordinate home care delivery:

• To match a suitable nurse or caregiver based on the patient's medical checklist.
• To manage shift rosters, coordinate replacement caregivers, and contact you in emergencies.
• To send digital invoices, newsletters (if subscribed), and billing updates.

3. Confidentiality of Health Records

Patient medical charts and prescription details are treated with the highest standard of confidentiality. We strictly advise our caregivers and nursing staff not to copy, photograph, or distribute patient medical records to third parties without prior family consent.

4. Data Security & Storage

We implement technical security measures, including firewalls and encrypted databases, to prevent unauthorized access or alteration of personal data. Only authorized agency managers and coordinators have access to client contact and medical profiles.

5. Contact Information

If you have any questions regarding our privacy rules or wish to remove your data from our database, please contact our administrator at:

Email: maamangalahomecare@gmail.com
Phone: 7894395297
Address: L155 Housing Board Colony, Phase-1, Dumuduma, Bhubaneswar - 751019